Shipping policy

Where we ship

We currently ship to addresses within the United Kingdom. We also ship to the following international destinations.

Order processing

Orders are processed Monday to Friday, excluding UK public holidays. Orders placed before 5pm on a working day are usually dispatched the same day. Orders placed after this time, or at weekends and on public holidays, are dispatched on the next working day.

During busy periods such as sales or product launches, processing may take an additional [1–2] working days. We'll let you know by email if there's a delay affecting your order.

Delivery options and costs

Delivery estimates are given from the point of dispatch, not the point of order. All costs include VAT where applicable.

Tracking your order

Once your order is dispatched, we'll email you a confirmation with a tracking number and a link to follow your parcel. Please allow up to 24 hours for tracking information to update after you receive the email.

If you haven't received a dispatch confirmation within 3 working days of ordering, please check your spam folder before contacting us.

Delivery delays

Estimated delivery times are not guaranteed. Occasionally deliveries are delayed by circumstances outside our control, including courier delays, severe weather, and disruption to postal services. We're not liable for delays of this kind, but we'll always help you track down a delayed parcel.

If your order hasn't arrived within 10 working days of dispatch, please contact us at hello@omvits.com and we'll investigate with the courier.

Incorrect addresses

Please check your delivery address carefully at checkout. We're not able to redirect parcels once they've been dispatched, and we can't take responsibility for orders delivered to an incorrect address supplied at the point of order.

If a parcel is returned to us because the address was incorrect or undeliverable, we'll contact you to arrange redelivery. A further delivery charge may apply.

Missing or damaged parcels

If your parcel arrives damaged, please contact us at hello@omvits.com within 7 days with photographs of the packaging and contents, and we'll arrange a replacement or refund.

If tracking shows your parcel as delivered but you haven't received it, please check with neighbours and any safe place you may have nominated, then contact us within 14 days so we can raise a claim with the courier.

Subscription orders

Subscription orders are dispatched on your renewal date and follow the same delivery times as one-off orders. You can amend your delivery address or pause your subscription at any time from your account before your next renewal date.

Returns

For information about returning an order, please see our Returns Policy.

Contact us

If you have any questions about delivery, contact us at:

Omvita Labs Ltd.
13 Freeland Park, Wareham Road, Poole, BH16 6FH, United Kingdom
Company No. 10764285

Email: hello@omvits.com