Return Policy

The Omvits 90-day Happiness Guarantee

We want you to be happy using our products, so we created the "Omvits™ 90-day Happiness Guarantee" to give you plenty of time to try out your supplements and vitamins. It can take up to 8 weeks for your body to start feeling the effects of certain supplements. If you’re unhappy for any reason, just drop us an email, return what’s left and we’ll process your refund. Simple.

We ‘the Seller’ are confident that our products will support you ‘the Customer’ with your health and wellbeing. However, if you are dissatisfied with our products for any reason, we provide a 90-day money back satisfaction guarantee.

Eligible returns require that the items are unused and in the same condition they were received. Partially consumed products including bundle purchases also benefit from our guarantee, however fully consumed products are not covered. Bundles and multi-packs will be refunded based on the proportion of items that have been fully consumed.

If a product issue is reported after the 90-day period, then contact our customer service team by email at hello@omvits.com. Refunds or exchanges after the 90-day period are at the discretion of the seller.

The Omvits™ 90-day Happiness Guarantee is protected by fair usage, in the case that the seller has reason to believe that the customer is taking unfair advantage then the seller reserves the right to refuse a refund or exchange.

To complete your return, the customers will need to show a receipt or proof of purchase. Only products purchased from www.omvits.com are guaranteed under this policy.

Refunds (if applicable)

Once your return is received and inspected, we will notify you by email that we have received your returned item. If the refund is approved, then credit will automatically be applied to your credit card or original method of payment within a few days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again and speak to your bank, there is often some processing time before a refund will show.

If you’ve done all of this and still have not received the refund, then please email us at hello@omvits.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  To report a damaged or defective item for exchange, please email us at hello@omvits.com.

Shipping

Refund or exchange items should be sent to:

Omvits Customer Returns
Zendbox Ltd
Unit U, Paddock Wood Distribution Centre
Transfesa Road
Paddock Wood
Kent TN12 6UU
United Kingdom 

The customer is responsible for paying shipping costs for returning any items, the exception is for defective or damaged items. Shipping costs are non-refundable. We don’t guarantee that we will receive your returned items, the customer will need to ensure that the shipping method is tracked or insured. 

Version 1.2 - Last updated 28-04-22