Shipping Options

 

United Kingdom

Includes England, Wales, Scotland and Northern Ireland.

Service

Expected Delivery Time

Cost

Standard UK Delivery
3 - 5 business days Orders below £25 - £2.99
Orders above £25 - FREE
Fast UK Delivery
1 - 3 business days

Orders below £25 - £3.99
Orders above £25 - £1.99

Special Guaranteed Delivery
next working day by 1pm (for orders placed before 2pm) From £5.99

 

 

European Union

Includes Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Service

Expected Delivery Time

Cost

EU Tracked Shipping
7 - 14 business days From £4.99*

 

* The shipping cost will depend on the total weight of your order. To see a full list of available shipping methods and options, please add the desired products to your shopping cart and then use the Shipping Calculator on the cart page.

 

International (non-EU)**

Includes Taiwan, Singapore, Hong Kong, Australia, New Zealand & Canada only. USA coming soon...

Service

Expected Delivery Time

Cost

International Tracked
7 - 14 business days From £8.99*

 

* The shipping cost will depend on the total weight of your order. To see a full list of available shipping methods and options, please add the desired products to your shopping cart and then use the Shipping Calculator on the cart page.

** Please ensure you are aware of your customs obligations when ordering from these countries (see resources below).

If your country is not listed, please get in touch and we will see what we can do for you :)

 

Customs & Country Regulations

Please check with your country’s import and customs department regarding the import of products. As an importer, you may be required to pay customs and duties charges and are responsible for following the laws and regulations on import of goods in your country.

You are responsible for any import restrictions, prohibited items, taxes, duties, other charges related to the importation of goods as well as return shipping in the event of a return. 

In the event of your order being rejected by your local customs office and it being returned to us, we will refund the amount of the order minus shipping fees upon receipt of the order provided the products are unopened and in a saleable condition. We will not be able to process refunds for goods which are damaged in customs, seized, destroyed etc. 

Orders that are seized by your local customs cannot be refunded.

Occasionally packages can be held for a longer than normal period by customs officials and in this case it is the customs responsibility to contact the local office to receive status updates.

 

Duties & Taxes

We currently ship all packages with DDU (delivery and duties UNPAID). This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes.

We do not collect taxes and duties during checkout and therefore you are responsible for paying these if you are required to do so. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly (some links are provided below).

 

Incorrect Address

If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order.

If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only.

  

Package Loss

Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country and depending on the shipping method you chose, international orders can take up to 35 business days to clear customs.

An international order will not be considered ‘lost’ until 35 business days from the date of shipment. We are unable to process claims until 35 business days period has passed.

In the event your order has been lost, you must contact our customer support department at hello@omvits.com and report it as lost to us within 60 calendar days of date of purchase. Depending on your location, courier selection, and any history of similar problems, we’ll work to help resolve this issue.

Orders that haven't been reported within 60 calendar days will not be eligible for refund. 

 

Important notice for customers from Australia and Canada

Customers purchasing from Australia or Canada have local customs restrictions on the import of vitamins & supplements for personal use. These countries allow customers to import a maximum of 3-months supply of supplements.

If you purchase more than a 3-month supply and your order is seized by customs, we are unable to issue a refund on your order.

 

Resources

Some useful resources relating to customs and duties for international orders. 

Country

Resource

Australia

Department of Health - Personal Import Scheme

Department of Health - Importing therapeutic substances, foods and dietary supplements

Australian Border Force - Buying Online

New Zealand

New Zealand Customs Service - Duty & Allowances

Singapore
Canada